Anca van Assendelft
“Stillness is not the absence of movement, but the presence of intention"
Anca weaves strategy with somatic wisdom, listening beyond words to map the unseen currents that move organizations.
Anca is a seasoned executive, with 20+ years coaching, consulting and client-side experience who “ignites, impacts and interlocks” with a passion for analytical rigor with around-the-corner vision and deep compassion.
Her focus is on helping individuals and teams connects the dots between aspirational vision and operational realities. With a bias towards deep discernment and “operating from the core,” Anca inspires development of the individual and organizational resiliency fabric of tomorrow, leveraging the best of an individual’s and organization's DNA, capacities, and capabilities, while providing strategic and pragmatic guidance for a better tomorrow. Anca helps them answer the questions "who are we?" "what do we stand for?" "who are we becoming?" and "how will we get there?"
She helps clarify strategic goals, key considerations and implications in the context of the larger strategic landscape and key individual and organizational success metrics. In working with organizations, her focus is on accelerating growth and strategic transformation - driving technology enabled change and innovative solution strategies to help companies create efficiencies and transform customer experiences.
Her industry experience includes working with a range of organizations, teams and individuals in high tech, retail, CPG, financial services, and manufacturing – including Fortune 50, scale-up and start-up environments. Her experience spans large corporate transformation, go-to-market and digital customer engagement, product development, and M&A in North & Latin America, Europe, and Australia.
Anca currently works as strategic advisor and senior executive coach at the BOD and C-suite level, consulting with organizations worldwide on growth strategy, customer engagement, and innovation. She helps those clients accelerate their transformation by collaboratively developing a high-level roadmap and strategic path forward – while supporting the sr executives in refining their personal peak performance architecture (P3A™) and taking full-on action as embodied, integrated leaders.
Anca currently works as strategic advisor and senior executive coach at the BOD and C-suite level, consulting with organizations worldwide on growth strategy, customer engagement, and innovation. She helps those clients accelerate their transformation by collaboratively developing a high-level roadmap and strategic path forward – while supporting the sr executives in refining their personal peak performance architecture (P3A™) and taking full-on action as embodied, integrated leaders.
Anca is completing her Professional Certified Executive Coach (PCC and IECC) at IMD Leadership in Switzerland and is a graduate of the Wharton International MBA program, Princeton University, and Sealift Academy, with master certification in breath experience for business, psych-k alignment, and Elementum somatic coaching. Anca is fluent in English, Dutch and German, with conversational French and when not working, she is Adventure Racing, or writing poetry.
The GR3 Difference
We are not consultants. We are partners in your evolution.
Every engagement is custom-designed, grounded in two decades
of proven results at the highest level.
No formulas. No off-the-shelf playbooks.
Only what works—for you.
The Not-So-Secret, Secret Sauce of Customer Service
Let's delve into a critical component for any business: customer service. It's a decisive factor that can either ensure customer loyalty or drive them away. In today's fast-paced environment, consumers have little patience for long waits, complex phone menus, arduous return processes, or communication barriers.
So, how do you create a loyal customer base? By delivering an experience that is straightforward, efficient, and enjoyable. Achieve this, and your customers will not only return, but they'll also become advocates for your brand.
Now, let’s explore the essential elements of exemplary customer service. First, understand what you, as a business leader, want to achieve. With your role as the visionary, it's imperative to have a clear plan that includes your approach to customer interaction. Consider these primary goals:
Simplify the customer interaction process. Implement user-friendly websites, offer discounts, and utilize kiosks that are easy to operate. Embrace emerging AI technologies to streamline processes and personalize experiences, ensuring each interaction is seamless.
Ensure every customer feels valued with each transaction. Your team should be knowledgeable, approachable, and patient. Customers should perceive value beyond the price of products, extending to their overall experience with your brand.
Shift your mindset from "Can I afford this?" to "Can I afford not to do this?" It's crucial to prioritize customer satisfaction over mere cost considerations. Utilize AI not only for automation but also for anticipating customer needs and solving issues proactively.
With these objectives in mind, integrate the following strategies to elevate your customer service standards:
Communicate your customer service vision clearly to your staff.
Align incentives and bonuses with customer service performance.
Monitor the service levels provided by your team.
Recognize when to adhere to company policies and when to accommodate customer requests.
Maintain a continuous focus on your goals.
This framework should assist you in developing a robust customer service strategy. If you need further guidance or resources, please feel free to reach out. I'm equipped with the tools and insights to help you define exemplary customer service, enhanced by the capabilities of AI.
Let's work together to make superior customer service the cornerstone of your business success.
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We work with a select handful of private clients and teams each year.
If you sense it’s time for your next leap, we invite you to request a private conversation.
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