Kim Walker
“Transformation is not an event. It’s a practice.”
Known for blending rigor with deep intuition, Kim translates volatility into vision, guiding executives into brilliance.
As an executive coach, business mentor, speaker, international best-selling author, EMBA Professor, world-class musician and White House consultant, with more than 20 years of corporate experience with ASX listed and multinationals, Kim helps game-changing CEOs and their teams to excel, particularly in the face of disruption.
Kim Walker brings knowledge from the fields of music, business, neuroscience, and quantum physics to her leadership development work. She focuses on the frequency of human excellence and how to create optimal conditions attuned for healthy high-performance.
She has delivered bespoke programs and consultancy services to transform the impact, we-centric collaboration and aspirations of individuals, organizations and corporations for a wide range of companies, including Telstra, Mirvac, Commonwealth Bank of Australia, Apple, Qantas.
Kim held senior leadership positions in higher education in the USA and Australia and has decades of experience in leading strategic planning and running her own successful businesses in leadership development, executive coaching, reputation management, and team culture for more than a decade. With her VirtuosoCEO mastermind, she’s unlocked whole-person authenticity for over 1100 entrepreneurs and saw 92% of them 10x their growth in less than three years.
Kim merges her profound intuitive knowledge of Energy and Resonance with specialized training and certifications in hypnotherapy, Neuroscience based C-IQ, peak performance, SQUIRCLE, Quantum Energy tools, Hogan, as well as in conflict resolution within organizations. Kim respects the unique rhythms and whole genius of her clients tuning into the frequency of human excellence and whole-person authenticity.
Her clients include billionaires, A-list celebrities, Olympians, Navy Seals, top-selling writers, luxury designers, motivational speakers, CEO’s, ASX and Fortune 500 Companies, governmental organizations, professionals, performers, coaches, and therapists.
Before embarking on her executive career, Walker enjoyed a successful international performance career during which she was the first woman to perform as 1st bassoon with the London Symphony Orchestra under Leonard Bernstein. She has recorded 33 albums, receiving notable prizes and international acclaim. She serves as Artistic and Executive Director of Orvieto Musica, an iconic chamber music festival in the heart of Italy each summer.
The GR3 Difference
We are not consultants. We are partners in your evolution.
Every engagement is custom-designed, grounded in two decades
of proven results at the highest level.
No formulas. No off-the-shelf playbooks.
Only what works—for you.
Beyond Satisfaction: The Art of "Deliver +1"
Previously, we dove into the art of discovering what your customers really want. Today, let's elevate your customer service to the "Deliver +1" stratosphere. Think of it as the magic formula for transforming ordinary service into a legendary experience. And don’t worry, the juicy secrets of the "1% Rule" are coming up next week—because who doesn’t love a little suspense?
Consistency is your secret weapon in the quest for extraordinary customer service. If you aim to turn satisfied customers into Raving Fans, you need to transcend the ordinary. Here’s how you can do it:
Streamline Your Service Offerings
It’s tempting to offer every service under the sun, but too many options can blur your focus. Instead, narrow it down to one or two standout techniques that make you the trendsetter of your industry. Let AI be your partner in crime, helping you streamline offerings while still dazzling your customers.
Perfect the Basics Before Adding New Features
Before rolling out the latest and greatest, ensure your existing systems are flawless. Adding new initiatives without fixing current ones is like trying to install a jet engine on a bike—it’s not going to fly. Use AI to pinpoint and smooth out bottlenecks, ensuring everything runs like a well-oiled machine.
Build Rock-Solid Systems
With your standout offerings selected, create a system that delivers consistently. This means having a dream team in place, supported by technology that promises a seamless experience every time. AI can be your crystal ball, offering predictive analytics to anticipate customer needs and boost satisfaction.
Train Like a Pro
Once your system is set, equip your team to use it like masters. Proper training ensures your staff delivers the customer experience of their dreams. And remember, a little appreciation can make everything sparkle—consider it the cherry on top of your service sundae. We all need to use AI to ‘improve’ what we create. You can tailor training to keep your team sharp and unified.
I hope this gives you a glimpse into crafting a top-notch customer service system. If you’re feeling the pressure, don’t hesitate to reach out. I’ve got a treasure chest of resources, tools, and coaching to guide you to customer service greatness. Let’s make “Deliver +1” not just a concept—but your new gold standard.
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Ready to Begin?
We work with a select handful of private clients and teams each year.
If you sense it’s time for your next leap, we invite you to request a private conversation.
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