Kim Walker
“Transformation is not an event. It’s a practice.”
Known for blending rigor with deep intuition, Kim translates volatility into vision, guiding executives into brilliance.
As an executive coach, business mentor, speaker, international best-selling author, EMBA Professor, world-class musician and White House consultant, with more than 20 years of corporate experience with ASX listed and multinationals, Kim helps game-changing CEOs and their teams to excel, particularly in the face of disruption.
Kim Walker brings knowledge from the fields of music, business, neuroscience, and quantum physics to her leadership development work. She focuses on the frequency of human excellence and how to create optimal conditions attuned for healthy high-performance.
She has delivered bespoke programs and consultancy services to transform the impact, we-centric collaboration and aspirations of individuals, organizations and corporations for a wide range of companies, including Telstra, Mirvac, Commonwealth Bank of Australia, Apple, Qantas.
Kim held senior leadership positions in higher education in the USA and Australia and has decades of experience in leading strategic planning and running her own successful businesses in leadership development, executive coaching, reputation management, and team culture for more than a decade. With her VirtuosoCEO mastermind, she’s unlocked whole-person authenticity for over 1100 entrepreneurs and saw 92% of them 10x their growth in less than three years.
Kim merges her profound intuitive knowledge of Energy and Resonance with specialized training and certifications in hypnotherapy, Neuroscience based C-IQ, peak performance, SQUIRCLE, Quantum Energy tools, Hogan, as well as in conflict resolution within organizations. Kim respects the unique rhythms and whole genius of her clients tuning into the frequency of human excellence and whole-person authenticity.
Her clients include billionaires, A-list celebrities, Olympians, Navy Seals, top-selling writers, luxury designers, motivational speakers, CEO’s, ASX and Fortune 500 Companies, governmental organizations, professionals, performers, coaches, and therapists.
Before embarking on her executive career, Walker enjoyed a successful international performance career during which she was the first woman to perform as 1st bassoon with the London Symphony Orchestra under Leonard Bernstein. She has recorded 33 albums, receiving notable prizes and international acclaim. She serves as Artistic and Executive Director of Orvieto Musica, an iconic chamber music festival in the heart of Italy each summer.
The GR3 Difference
We are not consultants. We are partners in your evolution.
Every engagement is custom-designed, grounded in two decades
of proven results at the highest level.
No formulas. No off-the-shelf playbooks.
Only what works—for you.
Deliver +1
In our last post, we explored how to uncover your customers' desires to deliver a stellar buying experience. Today, we're diving into the concept of "Deliver +1," a strategy to elevate your customer service to stratospheric levels. But don't worry, I'm saving the juicy details of the "1% Rule" for the next post—because who doesn't love a good cliffhanger?
Consistency is the secret sauce to any exceptional customer service experience. If your goal is to transform satisfied customers into Raving Fans, you must transcend the mundane and deliver above-average service. Here's how:
1. Avoid Offering Too Many Customer Service Options
While it's tempting to cater to every whim, too many choices can muddle your original vision. Instead, focus on one or two standout customer service techniques that will make you the talk of the town—or at least the industry. Let AI lend a hand here; it can help streamline your offerings, ensuring they align with your vision while still wowing your customers.
2. Fine-Tune Existing Systems
Before adding shiny new programs, ensure your current systems are running smoothly. Launching a new initiative without ironing out the kinks in the old ones is like trying to install a turbo engine in a car with a flat tire—counterproductive, to say the least. Use AI to identify bottlenecks and optimize current processes, ensuring efficiency and effectiveness.
3. Put Solid Systems into Place
Once you've chosen your offerings, implement a system that delivers consistently. This means having the right people in the right roles, backed by technology that ensures a seamless experience every time. AI can play a crucial role here, providing predictive analytics to anticipate customer needs and enhance satisfaction.
4. Good Training is Key
With your system in place, train your team to use it effectively. Proper training ensures your staff delivers the results your customers crave. While training is vital, remember that a little appreciation goes a long way—think of it as the sprinkles on top of a well-baked service cake. AI can assist in personalized and adaptive training, helping your team stay sharp and cohesive.
I hope this gives you a glimpse into what it takes to build a quality customer service system. If you're feeling overwhelmed, don't hesitate to reach out. I've got a treasure trove of resources, tools, and coaching to help you achieve customer service excellence. Let’s make “Deliver +1” more than just a concept—it’s your new standard.
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